For projects to be a success, clear roles and responsibilities need to be created. Providence has created numerous duty statements for organizations and projects. Below is a sample for the Web contact within a Business Unit.

Position Overview: Business Units should assign experts (power users) that reside in their units to assist, encourage, coach, and train end-users to utilize the web (internet and intranet) as a means to cut cost and improve communications. These Web Contacts are also critical in the success of internet and intranet sites to: reduce duplication of efforts, identify features that would be valuable to there organizations, and communicate the value of the web throughout all levels of the enterprise.

Providence has a details Roles and Responsibilities template for these individuals: Below is a sampling of the duties.

WEB CONTACT - ROLES AND RESPONSIBILITIES

Internet

Draft pages as appropriate.
Assist internal content writers with relevant technical issues.
Convert Word / PowerPoint documents into CMS.
Ensure that all Internet pages have been approved by the Business Chief (or designee).
Perform Quality Assessment on proposed web pages.

Intranet

Draft pages as appropriate.
Assist internal content writers with relevant technical issues.
Convert Word / PowerPoint documents into CMS.
Ensure that all Intranet pages have been approved by the Business Chief (or designee).
Perform Quality Assessment on proposed web pages.

Communication

Inform and update internal content writers.
Educate internal content writers about Electronic Documents (as appropriate).
Communicate with MIS on web-related information.
Gain consensus on web-related issues within the Business Division.

Administrative

Coordinate content development.
Develop internal policies and procedures to deal with process flows.
Attend Web Working Group Meetings.
Attend CMS Users Group and training sessions (as appropriate).
Complete appropriate paperwork.