PC Support Tech / Helpdesk Professional

Duties

• Ability to analyze and solve problems on a routine basis
• Support a broad range of users and technical platforms
• Track all tickets in a central system
• Assists help desk representatives in solving, non-routine or complex software, hardware, network system, and procedure problems.
• Assist with documentation relating to internal procedures
• Desktop/Laptop Installation, Setup & configuration
• Peripheral Support including Cell Phone & PDA
• Analyze help tickets for completeness and service level expectations
• Imaging, testing and installation of new hardware/software
• Provide product research and special projects relative to new products, monitoring and reporting
• Perform and validate partial and full system backups
• Monitor network infrastructure (LAN/WAN).
• Maintain a safe and secure working environment.
• Lifting/moving various equipment and supplies to prepare for shipment and/or perform physical inventory
• Help maintain and comply with procedures and guidelines
• Follow-up on recent/open incidents 
• Troubleshoot software and minor hardware problems both in person and on the phone

Communication

• Strong verbal and non-verbal communication skills
• Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others
• Strong commitment to delivering quality service to customers
• Maintain proper workplace etiquette at all times
• Professionally and enthusiastically confront challenges head on

Skills

• Possess significant knowledge of related technologies.
• Continually update and develop knowledge and expertise
• Exceptional organizational, writing, and communication skills
• Ability to work responsibly with or without direct supervision