Project Manager

The Project Manager is the primary point-of-contact for the client in planning and delivering the service solution, working to ensure a timely and quality implementation. They work closely with their Client team to schedule and deploy resources to as necessary. They track, manage and communicate progress on all aspects of the project. This role is responsible for maintaining client satisfaction during the relationship and success relies heavily on the Project Manager’s ability to communicate, set, and maintain clear expectations with everyone involved. The Project Manager needs to have a competent understanding of all aspects of planning and delivering a solution including contracts, finance, support, system architecture and development, current technologies, the client industry, and project scope.

Duties:

Project Management:

• Conduct post-sale scope call to initiate resource planning
• Plan, design, implement, and manage the implementation of all new system installations and large system expansions
• Ensure proper resources are in place to provide effective and quality installation and support
• Work directly with customer regarding changes to the project scope, assessment of possible constraints and identification of new service opportunities
• Coordinate the interaction with internal departments in the areas of procurement (Production), kick-off conference calls (Sales), resource assignment
• (Services) and hand-off calls (Support)
• Follow a consistent project methodology
• Facilitate necessary internal and external meetings and prepare necessary status reports to ensure project tasks are being completed in a timely fashion
• Prepare, maintain and submit management reports (progress reports, time recording, escalations)
• Develop productive relationships with internal groups
• Identify, evaluate and conduct cost-benefit analysis for clients