Ongoing Support & Maintenance

Providence Technology Group brings a unique perspective to our clients in that most of our staff have worked for years in Industry and specifically within Information Technology units in support of various organizations.  We have first-hand experience/appreciation of the pressures IT organizations are under. We’ve lived with (and so will you) the solutions that consulting firms have implemented long after these firms have left.  It is this experience and our passion to make organizations better that has created our Philosophy.

Providence Technology Group’s dedicated Customer Support Team consists of knowledgeable customer service oriented professionals who understand the needs and requirements of their clients. Clients are offered multiple methods of communication and support options such as email, online chats, fax, phone and mail. As a fundamental part of Providence’s committed service, dedicated account managers provide ongoing support and maintenance to all clients.

Providence Technology Group’s application maintenance services include:

  • Ongoing maintenance and support services
  • Code analysis
  • Design and architecture updates
  • Upgrades and patches
  • Service Level Agreements based support services
  • Support & maintenance of application systems

Our staff are extremely talented and accomplished in this industry. We could talk in detail to projects completed, degrees, certificates and speaking engagements, but it means little if they can’t work in a collaborative environment with you – our client.